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Workplace Conflict Training Overview
Improve your workplace culture with our conflict management training course. Learn essential conflict resolution skills to prevent conflict, resolve disputes, and strengthen team dynamics. Through active listening, effective communication, and de-escalation strategies, participants gain practical tools to manage conflict and enhance the work environment.
This program equips professionals and human resource teams with proven conflict resolution strategies for effective conflict management, problem solving, and improved communication. Build stronger communication skills, boost collaboration, and resolve conflict effectively in any workplace setting.
Research by the Society for Human Resource Management (SHRM) shows that effective conflict resolution can lead to a 50% reduction in workplace tension and a significant improvement in team productivity (SHRM- New Window, 2002).
Workplace Conflict Training Content
Day 1: Borrowing the Skills of a Mediator
(Re) Defining Workplace Conflict
- Explore how mediators view conflict as puzzles and opportunities.
- Learn to assess conflict to better understand the root of the tension.
Difficult Conversations
- Identify the main obstacles that make conversations tough and understand why they escalate.
- Develop effective approaches to navigate and resolve these challenging discussions.
Day 2: Engaging in Critical Dialogues
Conflict De-Escalation
- Explore options for when tempers rise and conflicts escalate.
- Learn foundational and advanced mediator tools to de-escalate conflicts and get projects back on track.
Communicating Across Differences
- Understand how cultural differences inform communication expectations.
- Learn strategies to stay open, learn from others, and meet in the middle to enhance team collaboration.
Who is this training for?
This workplace conflict training is ideal for:
- Managers and Team Leaders
- HR Professionals
- Teams working in high-stress environments
- Anyone involved in conflict resolution and mediation within their organization.
- Participants will gain valuable insights and practical techniques that can be applied immediately to resolve workplace tension efficiently and effectively.
Workplace Conflict Training Details
Price:
JAMS Pathways offers a flexible pricing model tailored to the specific needs and scope of each training, which aims to provide the best value based on the duration and complexity of the training required.
Location:
In-person, virtual, or hybrid.
Duration:
Two days (optional flexible duration – from a 60-minute session to a one-week workshop).
Type of Exercises:
Interactive workshops, discussions, and real-life scenario analysis.
Why book this workplace conflict training?
After this workplace conflict training, participants will have the tools to better:
- Understand causes of tension in the workplace and redefine conflict as an opportunity for growth and problem-solving.
- Develop skills to handle difficult conversations and prevent escalation by learning how to deal with tension in the workplace.
- Utilize advanced mediation tools to de-escalate conflicts and maintain project focus.
- Communicate effectively across cultural and personal differences to foster a collaborative environment.
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TRAINING BENEFIT 1
Transform conflicts into opportunities for organizational growth and innovation.
TRAINING BENEFIT 2
Enhance mediation skills to resolve disputes swiftly and effectively.
TRAINING BENEFIT 3
Build confidence in managing conflicts and improving team dynamics.
TRAINING BENEFIT 4
Foster a culture of collaboration and mutual respect within the workplace.
JAMS worked tirelessly with our organization to create a tailored training program that our employee relations team could utilize immediately. The sessions were engaging and fun ensuring participant retention of key concepts.
Employee Relations Partner, Biopharmaceutical Company
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