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Ombudsman Overview
Conflicts are unavoidable in nearly every kind of business, as well as non-profit organizations and educational institutions. Unfortunately, all too often human resources or legal departments are tasked with handling disputes, overburdening personnel and straining budgets.
Finding ways to resolve issues and build greater trust are imperative for the health and productivity of organizations of all sizes and in all industries. An ombudsman is an ideal way to handle conflicts and disputes as well as interpersonal issues within your company.
How an External Ombudsman Works with Your Organization
Also known as Ombuds, these independent, impartial, and highly-trained professionals serve as an invaluable resource to address employee concerns and help find equitable resolutions – all while helping reduce legal risks and the cost of having a dedicated in-house resource.
Ombuds work under one-to-two-year contracts, providing regular service hours where they meet with your employees – either in person or virtually - to help guide them through conflicts. External Ombuds serve as a trusted, impartial sounding board, enabling employees and leadership to express concerns, discuss options and develop strategies for overcoming conflicts effectively. These professionals can share sensitive insights with management, enabling leadership to be aware of and address systemic problems in a timely manner.
Why Choose a JAMS Pathways Ombudsman?
- An external ombudsman reinforces principles of neutrality that are essential to the effectiveness of this function
- Our ombuds include highly-experienced attorneys and retired judges who have spent their careers resolving disputes
- We match our ombuds to your organization’s needs, providing the right fit for your corporate culture and your business focus
- We offer a turn-key solution that saves on the high cost of having dedicated, in-house resources
- By addressing conflicts early – before they escalate – organizations can strengthen relationships, improve communications, promote civility and enhance productivity
- JAMS Pathways is part of JAMS, the premier provider of alternative dispute resolution (ADR) services since 1979
Contact us to arrange for a JAMS Pathways Ombudsman and start building trust today.
Why Organizations Trust Us
We are part of JAMS, the premier provider of alternative dispute resolution services.
Neutral, trusted
facilitators
Tailored approach, not one-size-fits-all
Confidential and culturally sensitive
